Aoneplay Terms and Conditions – Complete Platform Usage Guide for Malaysia

Use of the aoneplay platform — including the website, mobile app, and all related services — is subject to these terms and conditions. By registering an account, making a deposit, or playing any game on the platform, you expressly confirm that you have read, understood, and agreed to comply with all terms contained in this document.

These terms constitute a legally binding agreement between you (the user) and aoneplay (the platform operator). This document should be read together with Privacy Policy and Responsible Gaming Guide us, which forms the complete framework of the platform usage agreement.

To register and use the aoneplay platform, you must meet all of the following eligibility requirements at all times:

• Aged 18 years and above on the date of registration.
• Are registering as an individual for yourself — not on behalf of another person.
• Not holding more than one active account on the aoneplay platform. Holding multiple accounts is strictly prohibited.
• Never previously banned or blocked from using the aoneplay platform.
• Have full legal capacity to enter into a binding agreement under Malaysian law.
• Not acting as an employee, agent, or representative of aoneplay or any affiliated company.

Aoneplay reserves the right to verify your eligibility at any time and may request identity verification (KYC) documents without prior notice. Failure to provide the required documents within the specified timeframe may result in account suspension.

During registration, you are required to provide truthful, accurate, and complete information, including your full name as shown on your identity card, an active Malaysian mobile number, and your actual date of birth. Providing false information is a breach of terms that may result in account closure and forfeiture of all credit balances.

Identity verification (KYC) is required before your first withdrawal is processed. Documents that may be required include:

• A copy of your Malaysian identity card (MyKad) or valid passport.
• Proof of residential address not older than 3 months (bank statement or utility bill).
• Proof of ownership of the payment method used for the deposit.

Aoneplay accepts deposits via multiple local payment methods including FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers. All financial transactions are subject to the following terms:

Deposit:

• Minimum deposit is RM 10 unless otherwise stated in a specific promotion.
• Funds deposited into your aoneplay account may only be used for gaming activities within the platform.
• Aoneplay is not responsible for any fees or charges imposed by your financial institution or payment processor.
• Suspicious deposits or those whose source cannot be verified may be temporarily held pending a security review.

Withdrawals:

• The minimum withdrawal is RM 30 per request.
• Withdrawal requests are processed within 24 hours for standard members and faster for VIP members.
• Aoneplay reserves the right to request additional identity verification before approving withdrawals that exceed a certain amount.
• Withdrawals may only be made to the same payment method used for the deposit, or to a bank account registered in your own name.
• Any attempt to withdraw funds through a different method without aoneplay's approval may result in processing suspension.

All bonuses and promotions offered by aoneplay are subject to the specific terms stated alongside each offer. The general terms applicable to all promotions are as follows:

• Each type of promotion can only be claimed once per user, unless otherwise stated.
• Rollover (wagering) requirements must be fully met within the specified period before bonus withdrawals are permitted.
• Promotion abuse — including the use of multiple accounts, player collusion, or system manipulation — is strictly prohibited and may result in account closure without any refund.
• Aoneplay reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Any attempt to exploit or manipulate the bonus system will be treated as fraud.

For detailed information on each active promotion, visit the Promotions us.

All games on the aoneplay platform use a certified RNG (Random Number Generator). By playing, you acknowledge and agree that:

• The outcome of all games is random and cannot be influenced by anyone, including aoneplay.
• You are solely responsible for your own gaming decisions.
• The use of automated software, bots, or any technical tools that provide an unfair advantage is strictly prohibited.
• Winnings resulting from technical errors or system malfunctions may be voided by aoneplay following an investigation.
• Any internet connection disruption during gameplay is entirely the user's responsibility.

You are fully responsible for keeping your aoneplay account password and login details confidential. aoneplay will never ask for your password via email, SMS, or live chat. If you suspect your account has been compromised, contact our support team immediately.

For optimal account security, we recommend that you:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login details with anyone, including family members.
• Log out of your account after each session, especially when using a shared device.
• Enable two-factor authentication (2FA) if available in your account settings.

Aoneplay is not liable for any losses arising from unauthorised access to your account resulting from a user's negligence in safeguarding their login credentials.

Aoneplay takes your personal data protection seriously. The collection, use, and storage of your personal data is subject to Privacy Policy us, which forms part of this agreement.

In brief, aoneplay collects your personal data solely for the following purposes:

• User account management and verification.
• Processing deposit and withdrawal transactions.
• Compliance with legal and anti-money laundering requirements.
• Improving user experience and platform services.
• Communications related to promotions and platform updates (with your consent).

Aoneplay will not sell, rent, or disclose your personal data to third parties without your consent, except as required by law or to fulfil payment verification requirements.

Either you or aoneplay may terminate the account at any time, subject to the following conditions:

Closure by user: You may request account closure at any time by contacting our support team. Prior to closure, all valid funds in your account (not subject to unfulfilled rollover requirements) will be returned to you via your registered payment method.

Suspension by aoneplay: aoneplay reserves the right to suspend or terminate your account immediately without notice in the following circumstances:

• Violation of any part of these terms and conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Providing false information during registration or KYC verification.
• Use of unauthorised software or techniques to influence gameplay.
• Holding multiple accounts.

In cases of closure due to a violation, aoneplay reserves the right to forfeit all credit balances without compensation.

Aoneplay provides the platform on an "as-is" basis and makes no warranties — express or implied — regarding the availability, accuracy, or suitability of the platform for any particular purpose.

Aoneplay is not responsible for:

• Financial losses arising from game outcomes, whether wins or losses.
• Service disruptions due to maintenance, technical issues, or circumstances beyond our control.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Actions by third parties, including game providers, payment processors, or other service providers.

Aoneplay's maximum total liability to you under any circumstances is limited to the net deposit amount you made in the 30 days preceding the claim.

Aoneplay reserves the right to change, add, or amend these terms and conditions at any time. Material changes will be communicated to users via in-platform notifications or email at least 7 days before taking effect, unless the changes are required by law and must be implemented immediately.

Continued use of the platform after the terms have been updated will be considered acceptance of those changes. If you do not agree with the updated terms, you have the right to close your account before the changes take effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the aoneplay team is ready to assist you.

You can reach us through:

• Live Chat: Available 24/7 on the aoneplay app and website.
• Email: [email protected] (response within 24 hours on business days).
• FAQ: Visit the FAQ us for answers to common questions.

For complaints requiring investigation, please include your account number, date of incident, and full details of the issue to help speed up the resolution process.